User Twilio number format should be the same as the user's number.
A
Andrei Vodā
When wanting to do a professional job, details are everything. And this includes consistency.
The User phone number has the following format: (XXX) XXX-XXXX
Meanwhile, the Twilio number looks like this:
+1XXXXXXXXXX
This really looks unprofessional. When things like this happen, you tend to lose credibility before your clients. Please, update the Twilio format to (XXX) XXX-XXXX.
I know there are a lot of updates, but remember, the bread and butter of Highlevel are the automated follow-ups. And having a good email builder is crucial. Try reviewing this when you got the chance, please.
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A
Andrei Vodā
I was suggested to create Custom Values, but they don't work if the account has more than one person in it. The idea of using templates is that they can be adapted to many different users inside the same account.