"Task Updated" Workflow Trigger
C
Cole Weir
Trigger a workflow when a task is updated in any of the following scenarios:
-Due date changed
-Assigned user changed
-Title content changed
-Description content changed
And include the ability in an "If" step to filter the workflow based on the assigned user of the task.
USE CASE:
An assistant is working on a task and is keeping chronological notes of the status within the task description. When the Assistant updates the task that is assigned to them, we want to send the task description as a notification to the CONTACT's assigned user.
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J
Jeremy O'Gorman
it makes sense if you are generating Customer Service actions through tasks.
They tend to run in sequence so if you generate task 3 in automation, tasks 1&2 should be able to be automatically closed