C
Caterina Abbrescia
When using a "Wait Until" step (e.g. to pause until opening hours), and then setting a task immediately afterwards, the resulting task is always assigned a due time of midnight (00:00) on the selected day.
This creates significant issues for time-sensitive tasks like follow-ups. A task due at midnight is easily missed during the working day since it appears overdue almost immediately and doesn't reflect urgency, and can't be prioritised properly by the team.
For example:
A lead submits an enquiry at 6pm. > Automation waits until the next business morning (e.g. 9am). > A follow-up task is created. >The task is shown as due at 00:00 that day, even though it only became relevant at 9am.
Allow users to:
  • Set a specific time for the task due time after a wait step, or
  • Automatically default the due time to the current time when the task is created (rather than midnight), or
  • Offer a "set due time" option in the task creation step itself, with relative time options like “now + X hours”.