zoom and phone call should not be the only type of support. I liked when I could just give my relationship # and make a loom of the issue and submit a ticket. Email response. Now you have to wait ten minutes plus to get help. Its a nice feature but should not be only option!

This SHOULD be part of client portal

badly need this feature!

Yes, to keep track of customers having questions or issues the Conversations tab is not really suitable. A real support ticket feature would be great. A small step in that direction would be filters for "pending", "unresolved", "resolved" instead of just read/unread would be great.

Kinda like case or file numbers would be super helpful and useful