Support Ticket System
J
Josh Pather
to have a built in support ticket system like https://www.groovehq.com/ or zendesk....
to manage support requests.
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D
Drew Moore
Yes please add this.
You have SO much other functionality, and all the pieces.
Just a simple:
- client add tasks (name, description, attachments/links)
-Goes to 'in queue' (4 kanban columns we can name)
-Our agency can assign it to our internal users/team
-Comment area IN the task card/box/modal that can toggle between internal and client-facing, with @ mentions
C
Cristian Droescher
Can we please get this feature added? It would be huge for streamlining customer support!
J
Josh Pather
Cristian Droescher we need it asap
W
Wilberth Martínez
I would love it if there was a support module so I wouldn't have to use other support platforms like Zendesk.
E
Elise Middleton
Yes! We tried to build a solution for customer 'tickets' using opportunities and it just didn't work right. Desperately need this.
B
Brian Venuto
zoom and phone call should not be the only type of support. I liked when I could just give my relationship # and make a loom of the issue and submit a ticket. Email response. Now you have to wait ten minutes plus to get help. Its a nice feature but should not be only option!
E
Eric Uldall
This SHOULD be part of client portal
M
Mark Bojos
badly need this feature!
M
Matthias Mayer
Yes, to keep track of customers having questions or issues the Conversations tab is not really suitable. A real support ticket feature would be great. A small step in that direction would be filters for "pending", "unresolved", "resolved" instead of just read/unread would be great.
K
Ken Marquez
Kinda like case or file numbers would be super helpful and useful