SUPPORT FOR SUB-ACCOUNTS
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Racquel Williams-Jones
Not sure the value of creating sub accounts if they do not have the option to contact anyone for support! At the least, we should be able to offer support to our sub-accounts as an option for agencies. A simple list of support capabilites that our sub accounts can click (i.e. the blue question mark at the top). This is a huge oversight!
What makes GHL standout among the other platforms for me is the 24/7 support! That alone is worth every dime I pay. Now while, we will not offer this to our clients, it would be nice to offer an interface which at least provides the functionality of a support team.
Rather, I have to have my team build out an entire landing page and place it as a course or product. That is not it!
I love GHL. But I want my clients to love me more...
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Keith Besherse
Racquel Williams-Jones, if you have sub-accounts on your SaaS offer those are your clients and your responsibility. You can use a third-party support provider (I can recommend several) or you can provide that support yourself.
HighLevel only provides support to agencies who are subscribed directly to their software. If you want HighLevel to provide support you need to have people sign up with your affiliate link, not subscribe to your SaaS.
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Martin Jolley-Jarvis
Keith Besherse could you provide some recommendations please for outsourcing sub-account support - many thanks
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Keith Besherse
Martin Jolley-Jarvis,
Kerry Taft Taft Systems, Taft Systems, is the first person I would call.
You might also check with Dakota Routh Dakota Routh at Agency Support.
Aaron Oliver Aaron Oliver, Go How Level, has an AI powered self-help system.
I can help you make a trouble ticket system. I won't give you a snapshot of the one I have because it isn't the best way to do it now.
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Dakota Routh
Keith Besherse thank you sir for the tag.
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Dakota Routh
Martin Jolley-Jarvis hello there. I am happy to answer any questions you may have regarding white label support for your sub-accounts. My email is: dakota@agencyownersupport.com