Review Posting Enhancements (Date, Font Size, Caption and Story)
C
Clay Lawrence
The Review posting feature is incredible and so close to being great and being able to replace more complex solutions like using banner bear, zapier, and metricool to do review posts and stories.
Here are some things that seem like an easy fix I would love to see to make the review posting more usable.
- Allow us to review the AI review response for the caption instead of just the review. The generated AI review response should already be there so this seems like a simple option to "Use Review response as caption"
When someone leaves a review saying "great service" then the caption says "great service" my clients almost always call me or delete the post.
- Don't post reviews with less than __ characters.
It doesn't get posted if the review is less than 50, 100, or 150 characters. Allow us to toggle this off or on.
- Better review post-scheduling option. Right now, it works like this (in my experience): if I do 2 posts a week, it makes 2 review posts back to back on the day of the week this post was originally scheduled. I would like this review post to be posted on say Monday and Friday.
To do this right now you would need to come in on Monday - create the post for once a week. Then remember to come back on Friday and do the same thing. Something like metricool's auto list feature would be clutch attached below (what I currently use to make review posting work)
- Lastly Auto Text sizing to fill the container.
This means short review = big font size to fill the white space in the center
long review = small font
I know these will get sorted eventually, but I think 1-3 may be super simple and make the posting feature 100x better and usable!
Photo Viewer
View photos in a modal
Log In
S
Sales & Marketing
Merged in a post:
Reviews History share old reviews to social media
I am certain I saw this included in some other recommendation but cannot find it now...
Having the review automation to share new reviews to social media is wonderful. And when reviews come in at or below the rate of max number of posts per day it effectively shares all the new reviews. But some companies have a long history of great reviews. And reviews sometimes come in as a cluster with several days or weeks before the next cluster. It would be nice to have the GBP integration select a review at random for social sharing.
This would have the effect of giving old reviews a chance to get highlighted.
I would want controls to select minimum age (3 months would probably be typical but for some companies 1 month or 12 months might be more realistic) and number of stars (4-and-5 or only-5).
Ideally the owner comment would also be included, possibly as the first comment.
S
Sales & Marketing
Merged in a post:
Ability to change caption on Review Posting
C
Clay Lawrence
Use content Ai to respond to the review in the caption for the post?
S
Sales & Marketing
Merged in a post:
Customized Caption on Review Posting
C
Clay Lawrence
If we could customize the captions on the automatic posting of 5 star reviews that would be very clutch. You could even rebill us for content AI or you can just let us a have a basic response, like thanks for the review, we are happy to have earned your business!
S
Sales & Marketing
Merged in a post:
Auto Posting Reviews
B
Brian Devine
It would be great to have the autoposting of reviews randomly select DIFFERENT days when you set it for 2 or more posts/week. Right now, it posts 2 reviews at the same time on the same day.
J
J Gray
It'd be awesome to pull details from the post using AI - such as an employee name mentioned and insert that into the caption.
K
K E Besherse