ability to add thumbnail to YouTube and Tiktok video posts
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Jason Yuan
Currently, it appears there is no way to add or set a thumbnail to YouTube and Tiktok video posts - it is just crazy that we can post to Youtube and TikTok, but could not support Thumbnails. video Thumbnails or cover pics are big games of them - who wants to view or click a video post without a nice Thumbnail?
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Greg Piskozub
im also looking for that functionality
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Abdalrahman Nayel
Hello GoHighLevel Support Team,
I’m facing a major issue with thumbnails across multiple platforms connected to GoHighLevel.
Currently, TikTok, Instagram Reels, and YouTube Shorts are all showing the same problem regarding video thumbnails/covers. The system either does not support thumbnails properly or fails to publish them correctly.
This is a very important issue for our business because all of our content strategy depends heavily on custom thumbnails for branding, click-through rate, and professional presentation. We publish a large volume of short-form videos daily, and every single video has a designed thumbnail.
At the moment, this issue is making it very difficult for us to publish content properly through the platform.
Could you please help us with:
Why thumbnails are not being implemented correctly on TikTok, Instagram Reels, and YouTube Shorts.
Whether there is a setting or workaround we are missing.
If thumbnail support is planned or currently limited by API restrictions.
Any recommended workflow to ensure thumbnails appear correctly on all platforms.
This is extremely important for our publishing workflow and social media branding.
Looking forward to your support and guidance.
Thank you,
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Sales & Marketing
Merged in a post:
Add Custom Video thumbnail Feature for YouTube & Tik-Tok
R
Robin Sedivy
I've been using the Social Planner for posts and everything works great except for thumbnails on videos. I set a custom thumbnail for the video and it only shows up on Instagram Reels. It doesn't show up on TikTok or YouTube at all. Just some random frame, usually the first, from the video. Please add a way to get the custom video thumbnail to show on all the channels.
I was informed this feature is not available for Tik-Tok & YouTube via GHL Ticket 2829834.
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Aaron Carver
I have had clients asking for this for a while now. The social planner would be greatly improved if this was a universal feature for all platforms.
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AI Coach Connection
Yes, it would be very helpful to be able to upload everything needed for a YouTube channel from the Social Planner.