Problem

Currently, GoHighLevel Smart Lists cannot be filtered by a contact’s most recent inbound or outbound call. This makes it difficult to segment leads based on true call recency, especially for high-volume dialing teams, ISAs, and sales pipelines where call timing is critical.

Users are forced to rely on:

Task due dates

Pipeline stage movement

Manual notes

Limited activity filters

None of these accurately reflects the last real call interaction.

Proposed Solution

Introduce a system-level method to automatically update a custom contact field whenever a call occurs, enabling Smart Lists to filter by the most recent call activity.

Suggested Custom Fields

Last Inbound Call Date

Last Outbound Call Date

(Optional) Last Call Date (whichever occurred most recently)

These fields would be automatically updated in real time whenever:

An inbound call is received.

An outbound call is completed (connected or attempted — configurable)

Smart List Enhancements

Enable Smart List filters such as:

The last outbound call date is more than X days ago.

Last Inbound Call Date is within the last X hours.

Last Call Date is before/after a specific date.

Last Call Date is empty (never called)

Use Cases

Follow-up prioritization for untouched or stale leads

No-show and cancellation recovery workflows

High-performance dialing team management.

Preventing overcalling or undercalling contacts

SLA enforcement for response times

Cleaner automation logic without workarounds

Current Workarounds (Suboptimal)

Manual tagging

Task-based logic

Parsing call logs with Zapier

Notes-based triggers

These approaches are fragile, slow, and introduce human error.

Business Impact

Improves sales efficiency and response time

Enables true call-based automation

Reduces CRM clutter and manual processes

Makes Smart Lists significantly more powerful for call-centric businesses

Summary

Adding automatic custom field updates for inbound and outbound calls would unlock accurate call-recency filtering in Smart Lists, dramatically improving segmentation, automation, and performance tracking across sales and support teams.