I am currently using GHL's new service calendar. I am referring to the service calendar that you have to activate in the sub-account settings, in the agency view.

This calendar allows us to upsell during the booking process. For example, when a customer books a massage (30 min), during the booking process, they will be offered the option to add a facial (30 min), for a total of 1 hour.

When the customer adds the upsell and chooses their staff member, this will automatically add a one-hour appointment to the employee's calendar. However, when the employee logs into the mobile app, they see that they have a 1-hour booking, but the title only says “massage”; the name of the upsell is not displayed. As a result, the customer has no way of knowing whether it is a 1-hour massage that has been booked, or a 30-minute massage with a 30-minute facial as an upsell. In the mobile app, there is really no way to see this. In the desktop version, you can see the details by clicking on the appointment, but even that is not ideal. It should be added as two separate overlapping appointments or simply display the upsell directly in the title.