Create an appointment status of "rescheduled"
in progress
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Thao Tu
We track all actions to Gsheet and would like to see an appointment status of Rescheduled if a client reschedules via the "Reschedule" link. The end result is we can see which appts were created and rescheduled/active.
HIGHLVL-I-4353
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Ryan Moore
Awesome! Great work!
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Skyler Talley
Excited to see this in progress!
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Swadha Bhoj
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Swadha Bhoj
Merged in a post:
Rescheduled appointments should NOT nofify as "New Appointment"
Nixon Manuel
Rescheduled appointments should NOT nofify as "New Appointment". They should sms and email as "Appointment Rescheduled, also showing the old time it was changed from. Also cancelled appointments should confirm via sms and email.
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Swadha Bhoj
in progress
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Swadha Bhoj
Rescheduled Tag for Appointments is Now Live!
We're excited to announce that the 'Rescheduled' tag is now available for appointments. While 'Rescheduled' is not a status in itself—since an appointment that has been rescheduled can still have the status of either Unconfirmed or Confirmed—this new tag will help you easily identify whenever an appointment has been rescheduled.
Additionally, we're working on enhancing workflows by implementing an if/else condition based on whether an appointment is rescheduled or not. This update will be available soon, providing more flexibility in managing appointment flows.
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Keith Besherse
Swadha Bhoj, thank you. Yes I understand your point that the new appointment is still either confirmed or unconfirmed. The rescheduled tag is a good compromise.
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Boyet Ancheta
Swadha Bhoj can this be triggered on a workflow to send notification?
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Swadha Bhoj
Boyet Ancheta Yes, the workflow piece is in progress. It should be ready within a few days!
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Boyet Ancheta
Swadha Bhoj Great! Let me know when it's ready. Thank you
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Edison Lopez
Yea this has been a huge paint point for us for a LONGGGGGGG time
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Brian Pappalardo
This is awesome! Also would be awesome if we could create our own custom appointment statuses? I have clients who would like to look at the calendar and see how many people purchased in a given week, etc.
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Stuart Prestedge
Is this done yet? It's been 9 months and it's quite important to detect this even in automations - not just for notification purposes.
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Becca Ellison
I would add to this that when you prompt the rescheuldle, it sends out the reschedule link to the client, as right now there is no way to send out a reschedule link unless your reschedule prompts are baked into the initial automation of the booking.
Since my clients charge on the calendar for the booking - they can't just send them to the page again, as the calendar prompts for another payment. Which shouldn't happen if it's a reschedule.
I'd love to know an ETA of this since it's so important!
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