Create an appointment status of "rescheduled"
complete
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Thao Tu
We track all actions to Gsheet and would like to see an appointment status of Rescheduled if a client reschedules via the "Reschedule" link. The end result is we can see which appts were created and rescheduled/active.
HIGHLVL-I-4353
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Swadha Bhoj
complete
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Ryan Moore
Swadha Bhoj So why might I not be seeing this yet?
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Swadha Bhoj
This is now live!
Rescheduled Tag:
If Else Condition in Workflows: https://highlevel.canny.io/changelog/appointment-options-in-if-else-action
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Keith Besherse
Swadha Bhoj, thank you so much for diligently working on this.
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Pedro Diaz Ramos
Swadha Bhoj Is there documentation for the If Else condition in the workflow? I'm trying to create a condition for rescheduled and it's not working.
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Ryan Moore
Awesome! Great work!
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Skyler Talley
Excited to see this in progress!
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Swadha Bhoj
Merged in a post:
Reschedule appointment doesn't trigger notification
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Joe L
Currently in automations, there is a trigger for Appointment Cancellation but none for Appointment Reschedule.
Need to be send notification both to the client and to internal team that an appointment has been rescheduled.
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Swadha Bhoj
Merged in a post:
Rescheduled appointments should NOT nofify as "New Appointment"
Nixon Manuel
Rescheduled appointments should NOT nofify as "New Appointment". They should sms and email as "Appointment Rescheduled, also showing the old time it was changed from. Also cancelled appointments should confirm via sms and email.
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Swadha Bhoj
in progress
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Swadha Bhoj
Rescheduled Tag for Appointments is Now Live!
We're excited to announce that the 'Rescheduled' tag is now available for appointments. While 'Rescheduled' is not a status in itself—since an appointment that has been rescheduled can still have the status of either Unconfirmed or Confirmed—this new tag will help you easily identify whenever an appointment has been rescheduled.
Additionally, we're working on enhancing workflows by implementing an if/else condition based on whether an appointment is rescheduled or not. This update will be available soon, providing more flexibility in managing appointment flows.
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Keith Besherse
Swadha Bhoj, thank you. Yes I understand your point that the new appointment is still either confirmed or unconfirmed. The rescheduled tag is a good compromise.
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Boyet Ancheta
Swadha Bhoj can this be triggered on a workflow to send notification?
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Swadha Bhoj
Boyet Ancheta Yes, the workflow piece is in progress. It should be ready within a few days!
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Boyet Ancheta
Swadha Bhoj Great! Let me know when it's ready. Thank you
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Edison Lopez
Yea this has been a huge paint point for us for a LONGGGGGGG time
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Brian Pappalardo
This is awesome! Also would be awesome if we could create our own custom appointment statuses? I have clients who would like to look at the calendar and see how many people purchased in a given week, etc.
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