There are many reasons and stages at which you would want to disposition a call. There should just be the option to create additional appointment statuses so it can be used to create different triggers and campaigns. It seems like a no-brainer. I'm very surprised that it isn't a standard feature.

HIGHLVL-I-3398

Right now, there are only 3 options for appointments: Showed, No Showed, Unconfirmed.

Allow us to add custom values in that appointment field. E.g. we can add values like Finished Treatment, For Final Confirmation, No Contact etc.

Or just allow us to add a custom field in the calendar module.

Our clients have given us feedback that we think makes sense:

The challenge: an appointment gets requested, the day/time doesn't work for some reason, someone is going back and fourth with the lead about a different day/time but there's no way to differentiate the pending appointments that are in conversation with brand new pending appointment requests.

The solution: add an appointment status called "Pending" that is exactly the same as "Action Required" but just offers a way to visually differentiate between brand new requests and requests that are in conversation.

HIGHLVL-I-392

There should be an appointment status to have a follow up in and pick a date. We should be able to customize our own statuses

Most appointment software allows you to add and change appointment statuses. This will help create a pipeline for calendars, with workflows based on the booking status: confirmed, not confirmed, on my way, insurance receipt sent, paid, not paid, finished.

Be able to select "On my way" from the appointment status drop-down list

This is very useful for service businesses

or the ability to create custom status options

Need to be able to add additional dispositions for an appointment so that reporting can be done based on the different results you can have.