I’d like to submit feedback on the current booking flow for service-based businesses, specifically regarding staff selection and availability.

The Problem:

Right now, the booking process requires clients to effectively select an artist/staff member twice:

-Client selects a service

-Client is prompted to choose a specific staff member

-Client is then taken to a second screen where they must again choose availability — and this is where the “Select Anyone Available” option appears

This creates a confusing and redundant experience. Many clients don’t have a preference for a specific provider, but the system forces them into that decision too early. Then, presenting “Anyone Available” later in the process contradicts the initial step.

From a client experience standpoint, this:

-Adds unnecessary friction to booking

-Causes hesitation or drop-off

-Feels unintuitive and repetitive

-Increases the likelihood of incorrect bookings

Suggested Solution:

Rework the booking flow so that staff selection is streamlined and happens only once.

Specifically:

Why This Matters:

For service-based businesses like salons, PMU studios, and med spas, a smooth booking experience directly impacts conversion rates.

Most clients prioritize:

Convenience

Fast booking

Earliest available appointment

I love using GHL and this change would make a huge difference for both business owners and clients.

Thank you for considering!