User-based time zone selector for account
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Matthew Tims
There should be a way to select what time zone each user is in, so that way the calendar, appointments, appointment-scheduler on the right side of a contact, etc. can all be displayed in each user's timezone. Currently, if I have a salesperson in Central Time, talking to a customer in Mountain Time, in a business that's in Eastern Time trying to schedule a followup call, each user/salesperson has to book in ET, while thinking in CT, but communicating in MT. And it creates quite a few issues. Each user should be able to have the GHL interface and functions work and display in their functionality.
HIGHLVL-I-3203
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I
Iver Aune
✅ Add a time zone selector in the agency setting:
I
Iver Aune
Please create more formats at the same time:
K
Kellie Lee Stewart
Serious has this been done yet because I can't take much more!!!!!
It needs to show the calendar based on the USER timezone not the account timezone.
There is so much confusion and people are missing appointments and doing reminder calls at crazy hours because of this. If it isn't updated soon we may have to leave and move to another platform. We have Aus, UK, Spain, Sweden and USA timezones plus people in ASIA also trying to navigate and calculate the timezones. It is ridiculous.
S
Swadha Bhoj
Kellie Lee Stewart This is possible! You can turn on the feature from Labs.
Settings > Labs > Timezone Update for Calendar Appointments.
Enabling this will show your appointments in the Calendar Module in the User Timezone.
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Linn Kloster
Swadha Bhoj Oh my gosh we need this so badly too! We have users in 3 continents, all working remotely and traveling, so trying to update availablity based on the sub-account time zone is a nightmare - for us and clients in similar situations. Can you share a bit more information about how to enable calendar availability to be based on user time zone Swadha? Is there a changelog article or help article about this?
D
Dea Panganiban
There should be a toggle users can choose to display the timezone which will be displayed account-wide.
1) Business timezone - this follows the timezone set in the subacount Business profile setting
2) User timezone - this follows the timezone set in the subaccount My Profile setting.
[Open to Suggestion] In the event that the user is not added in the subaccount (ie. agency admin/user), it should follow the subaccount business timezone.
Even better, add the timezone short code or GMT equivalent
eg. MDT/MST = Mountain Daylight Time / Mountain Standard Time OR
GMT-6 / GMT-7
Use cases:
- troubleshooting
- scheduling (calendar, SocMed post, drip campaign, etc)
S
Swadha Bhoj
Dea Panganiban This is possible! You can turn on the feature from Labs.
Settings > Labs > Timezone Update for Calendar Appointments.
Enabling this will show your appointments in the Calendar Module in the User Timezone.
P
PDEA GHL User
Swadha Bhoj I mentioned account wide, not just in calendars. Meaning in Conversations, Workflows, Contact Notes, Audit logs... basically EVERYWHERE that has a timestamp in it.
A
Abhishek Chauhan
Merged in a post:
Calendar Local Time for Employees
S
Sean BCDM Gavitt
It would be useful to have calendars show local time based on the login. I have clients that share clients nationally (making it impossible for different location IDs). Therefore, It would b enice to be able to run calendars based on an employees time zone versus company wide
A
Abhishek Chauhan
Merged in a post:
Calendar Time zone Settings
E
Emily Bradshaw
We should be able to adjust the time zone based on user instead of location. I have one user that works in EST and one that works in CST, and since the time zone is based on location; my CST worker is unable to see an accurate appt time in the calendar, as the account is set as EST time zone.
A
Abhishek Chauhan
Merged in a post:
Time zone view
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Jamie Davidson
Would be great if we were able to view our personal time zone on the GHL calendar when looking at our appointments rather than the time zone set in the business info tab for the entire location.
A
Abhishek Chauhan
Merged in a post:
Display Appointment Confirmation Emails in Team Member's Time Zone
L
Logan Stewart
When a team member receives an appointment confirmation email from their Calendars, that email lists the appointment time in the sub accounts time zone rather than the team member's time zone. This is frustrating when, for example, the team member is in Pacific Time but the sub account is in Eastern Time. This causes confusion and frustration for our team members.
A
Abhishek Chauhan
Merged in a post:
Calendar Timezone should be based per user not on the account
T
Test Damian Test
I noticed that the calendar Timezone is basing itself on the timezone of your account. it would be great to have an option where in the timzone can be changed per user of the account. so the default timezone would be the timezone on the user profile instead of the actual account.
HIGHLVL-I-3495
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Max Bumgardner
THIS is killing me. The owner of the company that has locations in 31 states is seriously considering ditching HL completely because of this and a couple of other really simple things. Our company is based in the central time zone but we have reps in other time zones. Their appointments are all showing in the central time zone even after they "select" their time zone from the drop down. This is maddening to say the least. PLEASE make the user's time zone the time zone that shows for appointments rather than the company location.
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