[Recurring Appointments] - Indefinite Recurring Appointments (No limit on future recurrences) | Calendar

[Recurring Appointments] - Indefinite Recurring Appointments (No limit on future recurrences)

planned

Core Platform

Ability to create recurring appointments with no set date or a custom date in future.

February 9, 2023

Swadha Bhoj

marked this post as

planned

Mike Brown

I'm a personal trainer, and my clients typically schedule their personal training sessions on a recurring weekly basis. I am seeking a feature enhancement to our scheduling system to reflect this.
Currently, when a client chooses their preferred time slots for their sessions, they are taken to a confirmation page immediately after selecting a single slot. This does not accommodate our booking structure where clients train multiple times per week at preset times.
What I need is a modified booking flow that aligns with our session packages. For example, if a client opts for a 3-session per week package, they should be able to:
View a week's availability.
Select any 3 available slots within that week.
Only be directed to a confirmation page after all 3 sessions are selected.
These selected slots should then be locked in and recur every week for that client.
The aim is to streamline the booking experience for both clients and the coaching team, ensuring a hassle-free and efficient scheduling process.
Thank you for considering this request.
Best regards,
Michael

Nathan Admin

Mike Brown I create SaaS for pet pros and this is so needed for dog walking, training and daycare clients

Mike Brown

Nathan Admin it would bring a much needed quality of life improvement and I feel its a common use case and easy enough to implement! It needs to happen!

Laurie Brown

In a round robin calendar, you cannot have more than one team member available for a recurring appointment. In this situation, I want to be able to select the team member for the recurring appointment. So that means I have to have yet another 2 calendars for the second team member and also add all that to the workflow/conditions...

Keith Besherse

On recurring appointment calendar, the customer should be able to select team member and frequency (weekly/bi-weekly/monthly/etc).

Laurie Brown

Keith Besherse yes agree

Josh Boutelle

PLEASE add the ability for recurring WITH a custom start date -- this is vital for classes. For example - a dog trainer has a 5 week class starting on a specific date. We currently have to make a massive annoying workflow to make this happen

Liz Trimble

I’ve been struggling for weeks with recurring appointments for music lessons.

Cannot get appts that are already in the calendars to enter the confirmation and reminder workflow (support has been no help)
Can only recur for 24 weeks
Sends 24 of the same confirmation email. All at once. One for each of the 24 weeks. Why???
Calendar shows both the HL appointment and the Google one for the same appointment but grayed out.
If you cancel out in HL it doesn’t cancel the Google calendar so have to manually cancel EACH occurrence out of Google. Which sends a cancellation notice to the contact.

Anybody know how to work with recurring appointments?

Keith Besherse

Liz Trimble, I too have the issue with cancelations in HL not being reflected in Google Calendar. Same with the double entry on the calendars. And I don't know how to get existing appointments to reenter the appointment reminder Workflow (near as I can tell we have to delete them and recreate). The max of 24 is a limitation imposed by HL. So...the only one I can help with is your #3. This week I helped a guitar school with this exact issue, bottom line, you need a field that tracks "first appointment." Start the workflow with If/Else. If first appointment - send confirmation, then wait to send reminders. Else - wait to send reminders. Abhishek Chauhan

Abhishek Chauhan

marked this post as

under review

Abhishek Chauhan

The team is working on it, however this is a heavy lift which involves changing a lot of core functionalities. This would be pushed to Q2 for now.

Anna Ashmore

Abhishek Chauhan - This is wonderful & thanks to the team for fixing the problem with recurring appointments over a time change, which was broken for more than a year and a half ... and has worked perfectly during this upcoming time change. Wonderful Job!!!!!

Scott Hunt

Abhishek Chauhan Shaun Clark Is this acutally happening in Q2??? As you know this and other relating recurring features have now been promised for over 2 years!!!! As you know my requests for GHL to simply do what they said they'd do for paying customers gets ignored now, so I presume this one will too. But I hope you and others reading it take it on board. To be clear, I love everything about GHL except this ongoing problem, so credit where credit is due on an otherowise amazing platform. But when it comes to this GHLs inaction and missed release dates regarding recurring appointments GHL has cost me a fortune!

Greg Preston

In addition to being able to book as many recurring appointments as needed, it would also be great to have the ability to set parameters on how frequently existing customers can book appointments. For example, say a Chiropractor sells a monthly recurring membership that includes 1 visit per week. The patient could initially be set up with a recurring appointment for the same day/time each week. To allow patients to manage their appointments, we'd want to share a booking link with all patients, but in order to do so the calendar settings should be able to prevent any given user from having more than 1 appointment scheduled in a week.

Without this, patients would be able to book multiple appointments on the calendar, and even if they only show up to 1 of them, they are taking up other slots on the calendar and preventing other patients from booking those. If the system recognized the patient already had an appointment that week it would be ideal to allow them to edit / reschedule the existing appointment and prevent booking further appointments that week. This calendar function would apply to any type of membership that is not "unlimited."

Greg Preston

For membership or subscription based service businesses with recurring appointments, it is key to be able to block off more than 24 weeks in advance. We'd like to be able to block off 100 weeks, and then if that client cancels, be able to easily delete all of their future appointments, or be able to automate this through a workflow if a cancellation form is submitted.

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