Currently, GoHighLevel’s calendar widget asks leads to choose a time first, then fill out their information.

The issue is that most leads never finish booking—they browse time slots, get distracted, or hesitate before committing.

As a result, we lose contact details for potential leads who were clearly interested enough to click “Book a Call”.

This structure prioritises scheduling over capturing intent.

Opportunity

Platforms like iClosed have solved this by reversing the flow:

1. Lead enters their details first (Name, Email, Phone, and optionally a few qualifying questions like “What are you most interested in?”)

2. Once submitted, they are shown available time slots.

3. Even if they don’t finish booking a time, their info is already in the CRM.

This small change leads to 30–50% higher capture rates, since every lead who opens the booking form becomes a contact record—making follow-up automations possible (calls, texts, nurture sequences).

⸻

🚀 Proposed GHL Calendar Enhancement

Step 1 – Lead Details Form

A built-in form appears first, asking for:

• Full Name

• Email

• Phone

• Optional custom fields

Step 2 – Time Selection

After submitting the form, the user is redirected (or dynamically loaded) to the calendar view showing available appointment slots.

✅ If they abandon at this stage, their details still trigger a “Partial Lead” automation in GHL.

Check out how it works here: https://www.iclosed.io/