Problem: As an admin in GHL, when an appointment is canceled by a lead/customer, I am not able to 1) see "Reason for Canceling" appointment is in 1) Appointment List View or 2) Appointment Report. When an appointment is canceled by a staff member, there is not a corresponding filed in the appointment to record the reason for cancellation

Expectation: As an admin in GHL, in the Appointment List View, Appointment Report, and Appointment details, when an appointment is canceled (whether by the lead/customer using the cancelation link or by staff members using the GHL web app or mobile app, I should be easily able to see

the reason for appointment cancelation in one field

who canceled the appointment

As a staff member using GHL, I should be able to add "Reason for Canceling" to the appointment when canceling it so that data is collected and displayed in the same places

Use cases:

easily track why a lead/customer canceled an appointment in one place

Easily track which staff member is fielding the most cancellations

Easily track which staff members who book appointments has the most cancellations

Track if there are patterns to cancellations

Be able to investigate and follow up with staff if an appointment was mistakenly cancelled