Add "In Service" filter to If/Else conditions for Services v2 workflows
M
Michiel de AutomateDoctor
Problem:
The "In Service" filter is only available on the Service Booking trigger, not inside If/Else conditions. This means there is no way to branch workflow logic based on which service was booked.
Without this, the only way to run different actions per service is to create a completely separate workflow for each service. For businesses with 10, 20, or 50+ services, this creates dozens of nearly identical workflows that are hard to maintain.
Requested solution:
Add "In Service" and "In Service Category" as available conditions inside the If/Else action when the workflow uses a Service Booking trigger.
This would allow users to build one workflow with branching logic per service, instead of duplicating entire workflows.
Example:
Trigger: Service Booking (Confirmed)
If Service = "Haircut" → send confirmation A
Else if Service = "Massage" → send confirmation B
Else if Service = "Facial" → send confirmation C
Else → default confirmation
All in one workflow instead of three separate ones.
This would benefit any multi-service business using Services v2: salons, clinics, studios, spas, gyms, agencies, and more.
Log In