Imagine this, you or your client book appointments online and you need to capture at least one unique piece of information during the process. It could be a ticket number, an address, their birthdate or coffee order. As soon as you build a custom form to capture this info and assign it to your calendar, you lose the ability to collect and automatically populate an appointment description within the calendar booking, where it was intended. OR, if you need to capture and populate the appointment with specific instructions (description of ticket issue, turn by turn directions, allergies, etc.) within this appointment details text box, you have to use the default form, otherwise build custom fields and capture this information under the Contact, General or Additional info tabs.

The default contact form has the included "Additional Information" field that populates whatever is entered, into the "Appointment Details" field within a calendar appointment (both in HL and Google Calendar). This is the ONLY way to automatically populate content to this field when a customer is booking in online. As soon as you create a custom form, this field is no longer accessible and the field within the calendar appointment is not functional (unless manually entered for every appointment).

What we really need is access to this functionality within the custom form builder (the same that already exists for address, zip code, date picker, etc.) with a pre-made "Additional Information" text box, so we can properly utilize the "Appointment Description" function within the HighLevel and Google Calendar.