Right now in SaaS Mode we can rebill things like emails, SMS, calls, and other usage with a simple multiplier. That’s great, but it doesn’t match how most SaaS plans are actually sold.

Feature request:

Add the ability to set included usage + overage pricing and optional caps for each rebillable item.

Example:

My SaaS plan includes:

10,000 emails / month

2,000 SMS / month

After that:

Emails rebill at my chosen multiplier (e.g. 1.3x cost)

SMS rebill at my chosen multiplier (e.g. 1.5x cost)

Optional:

Set a hard or soft cap (e.g. stop sending at 25,000 emails OR notify + continue billing)

Why this matters:

Lets agencies sell real, modern SaaS plans (“includes X, then pay per use”) instead of only pure pass-through markup.

Protects margins by charging for true heavy usage instead of eating the cost.

Avoids underpricing “power users” while still letting normal users stay within plan limits.

Works perfectly for:

Emails

SMS

Calls / minutes

AI usage

Any other metered resource GHL supports

Key controls needed:

Per-resource included amount (per month / per billing cycle)

Per-resource overage multiplier or per-unit price after the included amount

Optional usage cap:

Hard cap: stop usage

Soft cap: warn + continue and bill

Reporting so we can see:

Included vs overage usage

Overage revenue per sub-account

This would make SaaS Mode far more flexible and would align GHL pricing with how agencies package and sell their own SaaS bundles.