Hey team at GoHighLevel,

Running into a pretty frustrating limitation here and wanted to flag it properly.

When I first set up SaaS mode, I selected a test/practice sub-account (set as agency sub-account) just to configure things. Later on, I removed that and switched to a different sub-account as my main agency sub-account.

Now the issue:

In Advanced Settings, there’s no option available to update the sub-account used for onboarding/welcome emails.

I spoke with 2 support reps today and was told:

1) There’s currently no workaround

2) The only suggested solution is to create a new SaaS plan entirely

That’s obviously not ideal.

Why this is a problem:

All onboarding emails are being sent from the LeadConnector domain

Not from my actual branded sub-account

And I’m stuck with a sub-account I only used for testing

I also checked the help doc they shared, but it doesn’t provide any solution: https://help.gohighlevel.com/support/solutions/articles/155000001317-how-to-customize-the-onboarding-email-that-is-sent-to-new-sub-account-users-

Request: This really should be editable. Even a one-time change option would solve it.

Right now, this feels like a pretty big limitation for anyone setting up SaaS mode seriously.

Would appreciate if the dev team can look into this 🙏