Pause Sub Accounts when telephone rebilling fails.
T
Terrell Day
Pause sub accounts when there recharge fails/rebill for telophony fails. Also automatically un pause when they update payment and it processes.
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S
Sales & Marketing
Merged in a post:
Unpause Account when failed payment is recovered
N
Natalie McCrae
Currently if a sub-accounts subscription payment fails, the account is immediately paused. However, once the payment is recovered, the account stays paused. This creates a bad client experience as we have no way of being notified once the payment successfully goes through.
L
Linn Kloster
Yes! This is really important. Also, it would be great to have the ability to send clients a notification when their subscription payment failed and have a customizable/ few days buffer before the account auto-freezes. Because this doesn't exist we have the auto-pause feature turned off atm so people don't lose access to their subaccounts at important times and get upset, but it adds management and is generally a pain.
Almost all other softwares out there have a few days buffer there.
W
Will Winter
Control auto-account pause settings based on failed payment:
- allow agency set timed delay (auto pause account X days after failed payment)
- allow agency to dictate what triggers delay (failed plan payment, failed rebilling popup, or both)
This could work well with the new card updater that's available to users on their locked out screen.