GHL repeatedly prevents us from accessing sub accounts.
I
Ian Colville
Deleting cookies and clearing site data SOMETIMES fixes the issue but often it does not and we have to wait a few days and try again before we can access sub-accounts. Tech support is aware of this but we unable to tell us if a fix was in the works.
We've replicated the issues in 3 browsers - Edge, Brave and Chrome
Log In
S
Sales & Marketing
Merged in a post:
Too aggressive GHL campaigns prevent us from accessing sub accounts
J
Joakim Walstad
I experienced during the Summer of AI campaign in May/june 2025 that I coudnt access my subaccounts because I was always redirected to https://app.gohighlevel.com/ai-employee-promo without any ability to access my sub accounts.
Problem persisted across Chrome and Edge, including in Inkognito and in InPrivate mode, despite clearing cookies.
GHL, you must implement a server side solution to keep track of your campaigns instead of client side cookies because it is very frustrating since this doesnt work as intended.
Eventually, clearing cache and cookies allowed me access, but it wasn't predictable. After a few days the cookie gets installed again and I am back in the same loop unable to access my sub accounts
J
Jay Pallazola
This is preventing us from connecting FB lead ads and lead connector as it redirects to this page... Very frustrating.
J
Joakim Walstad
Jay Pallazola Yes, this was very frustrating. Im glad the campaign is over!
I am fearful of the next campaign!
J
Justin Otero
Yes complete BS.
Their answer is clear all cookies and cache on your current browser OR use a different browser(which gets messed up after a few days and back in the same loop)
J
Joakim Walstad
Justin Otero Same here! It is very frustrating
J
Joakim Walstad
I experienced the same during the Summer of AI campaign in May/june 2025.
Problem persisted across Chrome and Edge, including in Inkognito and in InPrivate mode, despite clearing cookies.
GHL, you must implement a server side solution to keep track of your campaigns instead of client side cookies because it is very frustrating since this doesnt work as intended.
I was always redirected to https://app.gohighlevel.com/ai-employee-promo without any ability to access my sub accounts.
Eventually, clearing cache and cookies allowed me access, but it wasnt predictable