Failed Payment grace period (non instant disable their account)
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Jr Antonio Esposito
I've lost already 10 clients because of this simple thing. They get offended because we instantly disable their account when a payment fails.
If you think about it, no SAAS disable your account when you fail the payment for the first time...
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S
Sales & Marketing
Merged in a post:
Sub accounts should resume automically after new card is entered
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Stockton Walbeck
Right now GHL disables the sub account if a payment fails. Great feature. But if the client doesn't put a card in within 24-hours......the ONLY way to resume the sub account is if we do it manually. Makes no sense to me. We have clients cancelling because after they put their card information in they expect to be given access again. As is completely normal with any software. But unless they manually EMAIL or reach out to us to resume it......it will stay locked and they're essentially paying for something they can't access. That's wild to me ha.
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Aaron Aguilas
This is very necessary to boost customer experience.
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Susie Sun
Agreed
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Natalie McCrae
This would be great along with the ability to send out a notification to inform the client of the failed payment so they can be proactive
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Tiyana Robinson
Wow... good to know! I hope they get this fixed!
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Linn Kloster
We would really like this too. For example, it would be great if we could automatically send out some emails (ideally customizable) when a payment fails to notify the customer and decide what the grace period will be before the account pauses (like 3, 5, 7 days)