Using a contact's name in a Review response is a HIPPA violation
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Jeff Mattus
https://www.loom.com/share/013002e5547049fb925160b8d1f80095?sid=1929e5a2-43a2-4eda-9b65-3f4e086c59c6
The responses generated from the AI are great. But attorneys have noted that it is a HIPPA violation to use a contact's name in the response, even if they have provided it themselves as their name in the review. This only applies to any type of medical/health related account.
Suggestion, if the sub account is subscribed to GHL as a HIPPA compliant subscription, make sure the response AI does NOT use the contacts name. This could cause legal issues with GHL.
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John Mecham
illogical, but it makes sense that laws would be illogical. : )