Google Reviews come in as new contacts, cannot be merged
C
Clifford Paulick
Whether I send them an invite via GHL or they leave a Google review on their own without my request, their Google Business Profile (GBP/GMB) review comes into GHL as if it's from a new Contact.
1) this contact isn't real. they're not able to be found in the Contacts tab, only the Conversations tab. You cannot click into Contact Detail view from the Conversations tab, such as to assign them a name and then find them in Contacts to merge them with the existing/real contact record.
2)
Related request to keep track of which users DID leave a review (https://ideas.gohighlevel.com/reputation-management/p/track-who-left-a-review) but that's not possible if the GBP reviews come through as new contacts
GHL Support Ticket# 1268645 has video documentation.
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J
Jacob Miller
Yes I have no idea who left me a review or not without searching the reputation tab.
J
John M
Surely GHL is already tracking who clicks the link. Maybe trigger links is a workaround? Ultimately, while not perfect, a customer name match between the review solicitation and the review on google is pretty safe... especially if they are within one day of each other. Will there be errors? yes... But I'll take 95%+ good data over no data.
J
Joe Bones
HighLevel Support high priority