Hello GoHighLevel Team,

I’d like to submit a feature request that could significantly improve engagement for SMS/MMS campaigns and review automation workflows.

Feature Idea: Dynamic Personalized Images Using Contact Fields

It would be extremely valuable to have the ability to generate or use images that automatically insert custom contact values such as:

Contact first name / last name

Business name

Appointment details

Custom fields (tags, pipeline stage, location, etc.)

Use Case

Right now, SMS/MMS messages are mostly text-based or static images. I’m requesting the ability to send personalized images inside MMS messages where the content is dynamically updated per contact.

For example:

An image that says: “Hi John 👋 Thank you for choosing us!”

A branded review request image that includes the customer’s name

Appointment reminders with personalized details embedded visually

Proposed Functionality

Dynamic Image Templates

Ability to create image templates inside Media Storage

Support variables like {{contact.first_name}}, {{business.name}}, etc.

MMS Integration

Automatically generate or render the image at send time

Send personalized images via SMS/MMS workflows

Media Storage Upgrade

Store “smart templates” (not just static images)

Allow reuse across workflows, campaigns, and triggers

Review Request Enhancement

Personalized review request images with names and branding

Higher conversion potential due to personalization

Benefits

Increased SMS/MMS engagement rates

Higher review request conversions

More personalized customer experience

Stronger branding in automated messaging

Better performance for local businesses and agencies

This feature would be a major upgrade for agencies using GoHighLevel for automation and client communication.

Thank you for considering this suggestion.