Feature: Reputation Management

Description:

Please add a filtering option within Reputation Management that allows users to display only reviews that have not yet received a response.

Currently, new reviews appear at the top, but there is no easy way to identify all outstanding reviews awaiting a reply—particularly when managing a high volume of reviews across multiple locations.

Requested functionality:

Add an “Awaiting Response” or “Not Responded To” filter.

Display reviews that do not yet have a published reply.

Allow the filter to work alongside existing options such as location, platform, rating, and date range.

Remove a review from the filtered results once a response has been successfully published.

Include both manually received and synced third-party reviews where supported.

Use case:

Teams need a reliable way to find and respond to every outstanding review without enabling automatic responses. This would preserve the ability to write and approve personalized replies while reducing the risk of reviews being overlooked.

Acceptance criteria:

Users can select an “Awaiting Response” filter in Reputation Management.

Only reviews without a published response are displayed.

The filter can be combined with other available filters.

A review no longer appears in the filtered list after a response is published.

The filter remains accurate across supported review platforms and locations.