L
Larry Miller
We need more comprehensive audit logging across the platform for compliance, accountability, and troubleshooting.
Current audit logs only cover limited modules (users, funnels, calendars, listings, etc.) but do not provide visibility into several critical areas.
Requested Enhancements:
  • Login Trails: Full history of user logins/logouts with timestamps, IP addresses, and device/browser details.
  • Billing Changes: Track when payment methods, subscription tiers, or billing settings are updated, and by which user.
  • Feature Toggles: Record whenever sensitive features are enabled or disabled (e.g., call recording, A2P compliance settings, calendar syncs).
  • Retention: Extend audit log history beyond the current ~60-day limit, or allow configurable retention.
  • Export & API: Ability to export logs (CSV/PDF) and query via API for compliance and external reporting.
Use Cases:
  • Security audits (detect suspicious logins or unauthorized changes).
  • Legal/compliance (billing disputes, call recording opt-in/out tracking).
  • Operational accountability (knowing which team member made a change).
This would align HighLevel with enterprise-class CRMs and help agencies maintain proper compliance records for clients in finance, healthcare, and regulated industries.