Call tracking and QR code analytics for custom reports
B
Brent Greene
I need to be able to track campaign activity for printed sales collateral. ie direct mail and door hangers. The campaign has a call tracking number and a unique QR code.
I want to be able to build a custom report for this campaign that reports the number of calls generated and the number QR code scans generated by the printed collateral.
I need the ability to add analytics for any inbound call tracking number and any QR code analytics into a custom report that can be scheduled and emailed to stakeholders.
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Sales & Marketing
Hi Brent Greene
Call tracking: you can build this today. Custom Dashboards support call widgets (Incoming/Outgoing Calls by Status, Total/Avg. Call Duration) filterable by Source Type and Assigned To, so you can isolate your tracking number's activity and schedule it to stakeholders.
Help doc: https://help.gohighlevel.com/support/solutions/articles/155000001212-what-are-dashboard-widgets-
QR code scan analytics: this isn't available as a native widget in custom reports right now. If your QR code routes to a HighLevel form, funnel, or landing page, you can get partial visibility through page/funnel visit tracking — but a direct "scan count" metric tied to a specific QR asset doesn't exist yet.