White label mobile app for inbound calls does not work if user has access to multiple sub-account locations.
J
Justin Gammill
It would be immensely helpful for inbound call forwarding through the mobile app to forward inbound calls through the app if the user has access to multiple sub-account locations. Currently, if a user has access to multiple locations, the user has to have the specific location pulled up on the mobile app (or last location that was pulled up) in order for calls to be forwarded to the mobile app. If an inbound call is received, the call will only be forwarded through the mobile app if that specific location is pulled up and active on the mobile app. The option to forward calls through the mobile app becomes obsolete for staff/users that have access to multiple sub-account locations.
Ideally, inbound calls will be forwarded to the assigned user through the mobile app for ANY sub-account locations that the user has access to, not just the one that is open on the mobile app.
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