Add contact name on inbound phone calls
J
Jordan Lennon
There needs to be an option to show the contact/client name when an incoming call comes through on the phone.
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H
Harry S.
Yes, yes, I also literally want the number or name of my saved contact on the mobile app screen to know that who is calling me or on which number they are calling. For example, I do have three companies, three different landlines, and I want to know that who is calling me on my which number. So I should know which phone is ringing, which company is getting calls. Unfortunately, the live support agents mentioned that Read Connector will help, but that is also failed to resolve my this problem. I highly request that please get this thing done. We can't stay on the web applications all the time, but we need to get the calls on the mobile application as well, along with the names and identification of phone lines.
S
Sales & Marketing
Merged in a post:
Missing contact name during call
D
David de Jonge
I cant believe that while in a call the contact name isn't shown on screen only the phone number. We need this!
B
Brandan Tobin
We've had sub accounts cancel over this. Even when the contact name and number is in the system, the caller ID still shows the phone number and not the name.