Seems like some of my clients that has an issue logging into the Kollab ap on certain phones - seems like Androids...They can access their account and login on desktop but when they try to login it says user not found on the app on their phone - i also tested this and I can log into their account on the app on my phone but i do have an iphone

See video: https://www.loom.com/share/e1618371fd0042258aa1ef8e320b8108

I can confirm that

1) the user does exist in the group/community

2) They can log into their account via desktop

3) I can log into their account on apple phone

4) they cannot login into account via Android app on their android phone

5) they are not able to use OTP login as the app says user does not exist

Refer Ticket # : 2535765