Be able to be notified by email/sms/slack when someone submits the live chat | Voters

Be able to be notified by email/sms/slack when someone submits the live chat

Lynx Jonsson

Currently, there is no way of us being notified if someone submits the live chat.

It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.

November 7, 2023

Core Platform

Merged in a post:

Live Chat Notifications

Ayman Hbeichi

Be able to receive the "Message" in your inbox that people leave on the live chat

March 25, 2024

Core Platform

Merged in a post:

Live Chat Notifications

Derek Fox

We are missing Live Chats because there are no notifications that come in.

March 25, 2024

Steve Jones

WORKAROUND: simple automation. Trigger = customer replied in LiveChat. ACTION = Internal Notification - notification - include message body in the body of notification. Redirect to the conversation.

Steve Jones

WORKAROUND: simple automation. Trigger = customer replied in LiveChat. ACTION = Internal Notification - notification - include message body in the body of notification. Redirect to the conversation.

Ryan Jenkins

How were notifications not built-in? Isn't that critical core functionality?

Jeremiah Vanderlaan

You have to do this with an automation.

Anna Melnychuk

I agree! Notifications with sounds and pop-up messages in the platform will help a lot!

Atta Rehman

upvoted. still hasn't been figured out.

JOHN

Atta Rehman: Still need help?

Atta Rehman

JOHN yeah, chatbot doesn't send any notification for the live person

JOHN

Atta Rehman you can reach me on Instagram @ https://www.instagram.com/johnobadofin_

Keith3 Besherse

It is in the Conversation's tab.

https://ideas.gohighlevel.com/live-chat-widget/p/live-chat-notifications

Joseph Jones

That makes it not so live....

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