Want incoming call to assigned user first and if o user is assigned then it should ring to multiple team members but it is keep ringing to multiple team members when user is assigned to the contact
A
Amna Ghaffar
I'm trying to forward call to assigned user and when no user is assigned only then I want the call to ring to multiple team members but what happening is in presence of assigned user as well it is ringing to multiple team members which is not desired.
Although I've uncheck this box "Ring user assigned to called number". But still it is ringing to multiple team members.
Please suggest the solution for this.
Log In