Urgent - LC and SMS capability expanded for South America
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WebMyMoney Administrator
We resell HighLevel to Latin American businesses. Today there are gaps we need closed:
No LC Phone numbers for Uruguay, Paraguay, Bolivia, Suriname or Guyana (also Guatemala, Honduras, Nicaragua, Costa Rica, Dominican Republic, Haiti). Please add local numbers.
No SMS-capable numbers in Argentina, Brazil, Colombia, Ecuador, Peru or Venezuela; only Chile mobile has SMS. Please add two-way SMS numbers.
Is Verified Caller ID supported for non-US numbers (e.g. +598)? Does it work with Voice AI?
Please support external SIP trunks/BYOC. Without it we can’t use local carriers in countries Twilio doesn’t cover.
Is WhatsApp Coexistence supported for South American numbers? Which countries are excluded?
Voice geo-permissions: please enable calls to Uruguay, Paraguay, Bolivia, Peru, Ecuador, Venezuela for our locations.
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Francisco Rousset
Totally agree, and I say this from experience. I work with clients across Latin America, and the local number gap comes up in almost every sales conversation. Many businesses expect to call and be called from a local number, and without one we can’t offer calling, missed-call text back, or Voice AI on those accounts. WhatsApp covers part of the workflow, but not the customers who still pick up the phone to book.
I’d back Pia’s priorities, in this order: local LC phone numbers for Uruguay (+598), external SIP trunk or BYOC support until native numbers are available, and confirmation that WhatsApp Coexistence works with +598 numbers. I’d also push for two-way SMS numbers in Argentina, Brazil, Colombia, Peru, and Venezuela, since those gaps are blocking several of our clients too.
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Francisco Andrade
100% Necessary... I've also had this problem with customers
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Pia Zubillaga
We’re actively selling to local businesses in Uruguay, and the lack of local phone numbers keeps coming up in sales conversations. Businesses here expect to call and be called from a +598 number. Without one we can’t offer calling, missed-call text back or Voice AI on these accounts. WhatsApp covers part of the workflow, but not the customers who still pick up the phone to book.
What would unblock us fastest, in order:
Local LC Phone numbers for Uruguay (+598).
BYOC / external SIP trunk support, so we can plug in a local carrier until native numbers are available.
Confirmation that WhatsApp Coexistence works with +598 numbers.
Happy to beta test this on our Uruguay sub-accounts.