We need to be able to turn call recording on and off within the app while on call... if you take credit card numbers on the phone, those cant be recorded or transcribed (compliance) - would be great if we could flip this on and off...

current work around is to transfer the call to another phone and then take the card.. its "works" but not ideal

only other option is to turn off call recording which is less ideal or use 3rd party software, PITA and of course another cost