I would like to request improved functionality when using our own Twilio account or external SIP providers with GoHighLevel.

Requested Feature:

Enable full transaction tracking when using custom Twilio or SIP integrations

Ensure call usage, logs, and billing transactions work the same as native GoHighLevel Twilio numbers

Allow automatic voice recording for inbound and outbound calls

Store call recordings directly inside GoHighLevel conversations and contact timelines

Maintain identical behavior and reporting as the default Twilio integration provided by GoHighLevel

Reason for Request:

Businesses using their own telecom infrastructure still need complete CRM visibility, reporting, and call recording features. Matching the native Twilio experience would ensure consistency and operational efficiency.

This improvement would allow agencies and clinics to use their preferred telecom providers while keeping full GoHighLevel functionality.

Please let us know if this enhancement is planned or under development.

Thank you for your support and continuous improvements.