Round Robin phone calls in a way that if one team member is not available to connect it moves to the next team memeber.
o
ourbiz1982@gmail.com
This would benefit the clients by allowing the sales team to maximize their opportunities to connect with new prospects. That way if one person on the sales team is busy then the call automatically routes to the next sales person to give them the opportunity to connect with the prospect.
HIGHLVL-I-983
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R
Randy Benigni
Round Robin calls to sales team
Ronak Jindal
Merged in a post:
It would be great if the phone system handles spill over. Meaning, if someone is on the phone to a customer and another customer calls it can call another member of the team. Also, the option to transfer incoming calls would be great also.
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Kieran McInerney
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Steveo Stewart
Having to use a 3rd party phone IVR to transfer to is painful. We are so close! If we can just get to the point of being able to utilize an auto-attendant (IVR) withing GHL, it would be spectacular!!
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🤵♂️Eric Howell
Very much needed.
Alan Brown
yes please!!! LC phone needs the ability to:
- Ring several people/Team Members ( first person who answers wins )
- Round Robin calls to sales team
- Route calls from contacts assigned to a certain person. EXAMPLE: Lead calls number on website and the system automatically routs the call to the assigned user/lead owner.
- Have an active Voice Mail for callers to leave a message. Have the system supply a voice-to-text option.
- Setup a call system to "press one for sales", "press two for support" etc.