Ring All For Number Pool
complete
J
Jesse Nelson
Enable Ring All For Number Pool Numbers. Set up the feature in the same way as standard 1-number. See pics below.
Bonus Request:
Enable User Call routing based on "User Availability" in User Settings. See pic below.
Example: RING All: Person 1 - Open Availability Person 2 - Only available on Mondays
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Ronak Jindal
updated the status to
complete
D
Don Franklin
Any update to this being worked on?
S
Sales & Marketing
Merged in a post:
Call Connect to Ring Multiple Users
M
Michael Dallas-Petersen
Right now the call connect feature will only call the assigned user and then bridge that call with the user if they pick up. It would be amazing if it would ring multiple users and whomever picks up first can connect the call. With equal distribution as the only option call connect isn't as effective.
S
Sales & Marketing
Merged in a post:
LC Phone Round Robin
E
Elliot Abel
You guys NEED to have a Round Robin feature and call routing. Small sales teams need this. We also need the ability to transfer calls straigt to another team member. Leadsimple does this, check them out.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We've been wanting this for months. Right now we have to choose between proper attribution and decent call distribution which is frustrating for larger teams.
D
Don Franklin
Much needed to use GHL as a phone system without losing attribution capabilities. So many use cases for this. But right now a number pool can only forward to an external number which then makes using GHL as a phone system for their business lose value.
B
Brian Del Terzo
Hey there, just to make sure I’m understanding your request correctly, are you asking for inbound calls to ring sales reps one at a time in a round-robin rotation rather than ringing everyone in a group simultaneously?
C
Clay Hunter
The Round Robin aspect is critical for all sales teams. We've run into that same issue and have had to utilize other software that can handle that until GHL get's their crap together.
B
Brian Del Terzo
Clay Hunter - I understand the frustration, this is definitely an important feature for many sales teams. That said, comments like this don’t give the product team much to work with. The original post from September didn’t include enough detail to outline the exact workflow or outcome people are hoping for.
T
Trevor Shanahan
The requested feature is referred to as Ring Groups or Call Groups in the greater Telephony world.
As far as the distribution aspect generally there are the following options: Simultaneous aka Ring All / Sequential aka in a Specific Order / Rotating aka Round Robin (If users A, B, and C are in a Ring/Call Group, the first call goes to A, the second to B, the third to C, and then back to A, and so on) / Longest Idle aka Ring the user that has been idle the longest first.
These are very traditional features of any full blow phone system. Unfortunately the phone solution from GHL isn't as robust as a 3rd party solution.
Technically I think there is a way at the very least to accomplish distribution of a call in the event the 1st user doesn't answer the call by using the following logic:
Workflow:
Trigger : Start IVR Trigger
Action: Gather Input on Call
Action: If / Else (User Press 1 for Support)
Branch: User Press 1
Action: Connect Call - User 1
Action: If / Else
Brach
IVR Call Connect > #1 Call Connect > Call Status
Operator: Is = Busy
OR
IVR Call Connect > #1 Call Connect > Call Status
Operator: Is = No Answer
When these conditions are meet:
Action: Connect Call - User 2
For each additional user in the group you would need add the condition
A
Alex Mroué
This is crucial!
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