Regulatory Bundle Adjustments - Individuals vs Business
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Matt Chivers
GHL really needs to allow the option to create a regulatory bundle as an individual, as well as a business.
Sole Traders and General Partnerships in The UK do not receive the documentation required to create a regulatory bundle inside of GHL. This doesn't make any sense as you can do it inside of Twillio.
I have found a workaround by setting up clients who are Sole Traders in Twillio and then backdating that GHL Sub Account to Twillio phone system and having the support team integrate my number purchased in Twillio that way.
It's a massive headache and one that desperately needs a fix.
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Sales & Marketing
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No option for sole traders and freelancers in Germany to get a regulatory bundle approved.
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Salvatore Di Tella
In GHL, it's currently not possible to get a regulatory bundle approved due to limited options in the graphical user interface. I successfully obtained approval for my bundle on Twilio independently.
In GHL, you can only upload one document in the second step and cannot select the document type (refer to the attached screenshot).
However, for sole traders and freelancers, Twilio has specific requirements, as communicated by their support:
"Upload a Gewerbeanmeldung using the document type 'Trade license', and also complete the address fields.
Upload your ID showing a German address using the document type 'Excerpt from the commercial register (Handelsregisterauszug)', and fill in its address fields with the address shown on the ID."
Unlike GHL, Twilio allows users to choose the document type when creating a bundle (see attached screenshot).
Therefore, please update your LC Phone connector API to allow users to select the type of document they are uploading. Otherwise, freelancers in Germany like myself won't be able to use the LC phone system effectively.
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Alec Rose
Hi Matt, did you find a smoother onboarding process for this issue? thanks
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Paul Kunad
Yes. This is so cumbersome. Please fix this
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Alexander Duff
I am having the same issue but for individual and phone numbers in uk anyway to fix this
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Simo Saad
This is better solution