Porting Phone Number Walkthrough
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Matt Conta
It would be great to have an area with the phone settings with step by step instructions for porting numbers from other carriers to the LC phone system. Right now theres no streamlined way of doing this.
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S
Sales & Marketing
Merged in a post:
Better Porting Process and Procedure for LC Phone
B
Brady Bell
Currently, the porting process really sucks if porting into LC phone. I've successfully ported hundreds of numbers between other platforms in the past easily but struggle with high levels. Of the 5 numbers I've tried to port I've had multiple instances now where the support tells me a port was completed to have the number not work and find out they did it wrong and have to start all over. The average porting time is a month with high level and less than 7 days when going direct with Twilio. I know Twilio is the one doing the actual porting but there must be some sort of issue on HL's side because I've never had problems porting directly to Twilio.
Support seems to be of no help either.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The current porting process is painful. We've had clients wait weeks just to get basic status updates. A clear walkthrough with expected timelines would save everyone headaches.
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Igor Ramos
Just wanted to share my experience after struggling with this for over 45 days. I tried everything to port my number into GHL and eventually gave up — the process was just too frustrating and unclear.
Then I discovered NumberBarn, a company that specializes in number porting. It cost me just $2, and the whole process was smooth and painless. Honestly, I wish GHL would partner with them or even use them as the backend for porting. I wouldn't even mind paying the $2 myself if it meant avoiding weeks of back-and-forth and stress.
NumberBarn nailed it — clear steps, fast responses, and the port completed with no drama. It’s night and day compared to my GHL porting experience.
Hope this helps someone else — and hope GHL takes a serious look at integrating with them!
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Lisa Surtees
I've had the opposite problem, happened very quickly with no warning. Didn't get an email from support with the port date. Definitely some issues with the customer service side of porting.
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Will Winter
Had the same experience. The HL transfer forms themselves seem severely outdated...
The process is clunky, and for one client it took almost 2 months for fully functioning number after migration.
LC Numbers should also auto-migrate with sub account transfer across agencies. UPDATE: This LC migration featuee appears to be dramatically improved. Great job HL team!
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Brady Bell
Will Winter 100% agreed. Very clunky process.