Outbound Call Routing
B
Boyd Barlow
Need to be able to set the outbound call number. At the very least be able to via workflow.
For example I have leads in 2 areas that I have local numbers for each area. I wan't the number they are calling from to be a changed based on state and/or city etc.
For my current use case just giving me the option to do the logic myself in the workflow and when using the "Call" function have all available numbers as options for "call from"
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S
Sales & Marketing
Merged in a post:
Contact-based Caller ID
D
Drew Langford
Many sub account users have leads/contacts in different states, and they prefer to use phone numbers local to them. It would be helpful to have a contact-specific outbound caller ID that we could base off what state they live in or area code they have in their phone number. Right now I have users that create multiple user profiles and assign all of their TX leads to one user and assign a local TX number in that user's call and voicemail settings. Implementing something like this would prevent extensive workarounds like this involving a dozen or more user profiles for one person.
C
Charissa Godwin
Same here. We have BPO business model and it's too much to have to create a subaccount for every single phone number.
W
Will Chapman
This would be huge! Please take a look at this!