GoHighLevel currently saves calls as a single mixed-audio file, making it difficult to separate the agent and customer voices. Adding multi-channel (dual-channel) recording would let each participant be captured on their own track — similar to Twilio’s recordingChannels=dual option.

This upgrade would dramatically improve transcription accuracy, speaker identification, AI analysis, and compliance monitoring. It would also enable agencies and sales teams to review conversations more effectively and integrate with voice analytics tools like WhisperX or AssemblyAI.