Make IVR recording available in the conversation tab (just like regular recordings)
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Jesse Nelson
Make IVR recording available in the conversation tab (just like regular recordings). its a bad experience to search workflows for the recording.
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Ronak Jindal
Merged in a post:
Recording for IVR in Call Reporting
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Eldar Cohen
Today, if we use the IVR system to record calls, and then go to the call reporting screen, the table indicates that there are no recordings. However, the recordings are accessible from customer communications. It would be much more user-friendly and convenient if we could listen to the recordings directly from the Call Recording screens, from the IVR recordings.
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Aaron Dyess
Definitely need this as users don't need access to view workflows. VERY complicated for the end user to find the voicemails.