Keep HighLevel Call Logs On The App Only
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Britton Janning
When a call is made through our business line on HighLevel, the call history is reflected/recorded on my personal phone's call log. I want the call history to show through HighLevel's app only. Keeping the business and personal phone call history separate. Thanks in advance!
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Mario Barajas
Adding our voice: our owners and staff all use iPhones and the HighLevel app for business calls on a shared main line. Every call lands in the native Phone > Recents list next to personal calls, and calls answered by another ring-group member show up as 'Missed call'. HighLevel support told us there is no supported setting. A simple fix: expose a mobile app toggle such as 'Include calls in Recents' that sets includesCallsInRecents to false on the CallKit provider configuration. Other business phone apps (Acrobits, CallHarbor) already offer this. This is a daily annoyance for our whole team.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Yeah this is annoying. Our team deals with this too when using LC Phone on their personal devices. The call logs mixing together makes it confusing to track business vs personal calls.