IVR Twilio Hosted
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Louis Meyer-Knight
This is just feature gating to get us to port to LC Phone... There used to be IVR available when all GHL had was Twilio. Now it's gone and only LC Phone can use it.
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Mohsen Babaee
I have my special numbers ported to Twilio. How can I use them for IVR?
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Devon Eddy
Agreed this would be huge for us. But so far the answer I got from Shawn was that there was an issue with their API connection to Twilio when trying to build this functionality for non LC phone users
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Tim Smelcer
If your numbers are hosted with Twilio and not LC, you can set up IVR in Twilio using Studio.
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Devon Eddy
Tim Smelcer: that’s true but you lose pretty much all the value of an IVR. You can’t set tags based on key presses, or route to different departments (numbers) in the same high level account
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Keith Winn
Devon EddyI just setup the key presses and logic in Twilo, and if i need to pass "tags" to GHL, i setup a variable in twilio and pass it to ghl when i send the recorded message and its transcript from Twilio to GHL.