IVR - Ring on BOTH "Web App" & "Mobile App"
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Lisa at Online Solutions
IVR - Ring on BOTH "Web App" & "Mobile App"
I am having an issue where I absolutely cannot get the phone calls to ring to the GoHighLevel Web-App.
Ideally I would like to see the incoming calls ring to BOTH the "Web App" & "Mobile App", but for right now, can someone please fix that the phone calls are not ringing to the Web App at all.
I've already had a GHL Technician check all of my settings, and nothing is missing as far as we can tell.
I have tested this on two completely different Agency Accounts Sub-Accounts, so it's not an account or sub-account specific issue.
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Ronak Jindal
open
Opened because people want to ring both the web app and mobile app at the same time for IVR calls while we allow only one channel at the moment.
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Axel Gerardo Felix
Hello, I believe this request was not completed correctly, as it states, "Ring on BOTH Web App and Mobile App." Currently, it only allows ringing on either the web app or the mobile app, but not both simultaneously. Could we please reactivate this request?
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Axel Gerardo Felix
Ronak Jindal
Ronak Jindal
Axel Gerardo Felix: thank you for flagging this. We will consider this for our future roadmap.
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Axel Gerardo Felix
Ronak Jindal Thank you! Just to highlight the importance of this, if someone has Web App selected, and is not on the computer, it will not ring anywhere. And if you have Mobile App selected, it will never ring on the computer. Which is already an issue for my clients which are running IVR as their call center.
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Axel Gerardo Felix
Ronak Jindal here's a visual example of what's needed:
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saleem anwar
Axel Gerardo Felix In my case It's not ringing on any of them, my setting are for mobile app but my mobile app doesn't ring for any call.
Below are my setting
Ronak Jindal
complete
Ability to receive IVR calls on the web app is live now. Changelog for more details: https://ideas.gohighlevel.com/changelog/enabling-in-app-calling-for-ivr-calls
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Brian Morrison
Ronak Jindal I don't believe this enhancement was actually completed. We were looking to be able to ring BOTH at the same time. I believe this is a response to this FAQ in the Help Docs:
"What happens if I want to choose multiple channels?
Currently only a single option is given as a default channel. Staff member can only pick one channel. The ability to select multiple channels is not available right now. "
Ronak Jindal
Ability to receive IVR calls on the web app is live now. Changelog for more details: https://ideas.gohighlevel.com/changelog/enabling-in-app-calling-for-ivr-calls
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Brad Behlow
Please add this! We need these calls to ring the mobile app, not personal cell phones.
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Tyler Kennette
Please add this GHL, Thank you
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Shane Walter
A GHL rep told me that If you use IVR it does not ring through the web or mobile app, and recommended adding that to the idea's list if its a feature I wanted. I found this when I went to do that and voted for it.
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Adam Burke
YES! This is absolutely ridiculous that we even have to suggest this most basic function...
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Mike Smid
Adam Burke Be a bit more appreciative man 🤣 They have lots of functions and some are harder to develop than others. We are requesting tons of features.
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Greg Rosenhan
This is essential. We can't use the IVR feature and create a proper phone tree without these calls coming through the apps instead of through the default phone app. Our agents use their own phones and need to be able to distinguish which calls are for work and which aren't.
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Amaury Chedan
Same problem here. Call connect feature only ring mobile App but not web app for selected users.
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