Our sub-account was restricted twice (Nov 6 and Nov 10) for opt-out rate, both times showing Sent 50 / Opt-outs 3; we only had 1 opt-out out of 70 messages on Nov 10. Your Messaging Quality Monitoring article says restrictions only apply after 500+ SMS in a rolling 7-day window and mention 24hr for the opt-out rate/count. We’re well under that sample size, and the reason (3 opt-out) for the restriction is incorrect. Please lift the restriction and confirm which calculation is being applied to our account.