I'd like the ability to turn off SMS and WhatsApp as options for communication via the contact record. Furthermore, the ability to turn off SMS/WhatsApp as an option for any system communications as well. So many clicks just to try and email someone from the system.
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Keith Besherse
In particular, the having the system cue to the most recent conversation channel would be the most intuitive.
If the conversation is ongoing in Facebook Messenger, then not needing to select Messenger would be reasonable.
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Michael Pacitto
Or have whatever the current conversation is that I am replying to be it.
Whatsapp and SMS are not used by our users as much, so having them have to remember to set Email every single time when they don't use SMS/Whatsapp is annoying, and prone to making errors in communication.
Having the ability to set preference of auto switching would be important, as some people want to set it once, and never have it change, and others would want to have it dynamic to speed up their workflow.
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Doug at Convology
100% Same issue here.